Terms and Conditions

Woollybuttbears' Shop Policies

Welcome

Hello there I'm Di, owner and artist behind Woollybuttbears. All creations are handmade by me in a country town in South Australia. I love to create quirky items that provide a smile. Each critter is uniquely different.

**Please note: Woollybuttbears and friends are not suited for young children due to the small materials used in making them. Please take care of them as they are not meant for play, but as a keepsake and collectable one of a kind artist creation. **

Payment

I use my Etsy store for sales and there is a link on my shop page. Or if there is anything you would like to purchase outside etsy I accept paypal payments, please contact me for details. 

Shipping

 I ship via Australia Post within 3 working days or your purchase payment clearing unless it is a custom order for which I will let you know specific details for delivery.

Your purchase will be posted to the address on etsy or the paypal invoice, please advise if you prefer shipping to another address.

As a purchaser you are responsible for any custom duties payable in your country and please check with your countries import customs for any items that are not allowed to be imported.

Refunds and Exchanges

If you're not happy with your order, please contact me within 48 hours of receiving your item.

At this time I am unable to offer refunds or exchanges for a change of mind ie: you don't like the colour, size etc. Please think seriously before you purchase.

I try to photograph items as clearly as possible but, computer monitor colours can differ.

As most of my items are individual pieces of art taking many hours to complete, refunds or exchanges will be made on a case by case basis but you must contact me within 48 hours of receiving the item.

If an item is accepted for refund/exchange the item should be returned to me at the purchasers cost in original as new condition. The item should be returned to me within 7 days.  
Etsy also provides a buyer protection system, contact me for info. 
I can take no responsibility for items that go missing in the post unless they are covered by insurance and registered post tracking.

If your item does not arrive within 1 month (international) or 2 weeks (within Australia) please contact me. I am unable to follow up items after this time. Refunds or Exchange are only offered to items that have been insured or have registered post.

I am really happy to try and address any concerns you might have, please contact me in the first instance as soon as possible. Thankyou.